Thank you for shopping with us! This policy outlines how we process and ship your orders.
All orders for in-stock products are generally processed within 2-3 business days, excluding weekends and holidays, after you receive your order confirmation email. Please note that during periods of high order volume, there might be a delay in processing your order. We will notify you via email if we anticipate any significant delays in processing your order.
We are excited to accept pre-orders for our new EverBowl Smart Dog Bowl. After placing your pre-order for EverBowl, you will receive a pre-order confirmation email. EverBowl pre-orders are scheduled to begin shipping from August 2025. Once shipping commences, please allow approximately 1 to 3 weeks for delivery. You will receive an email notification from us, including tracking information, once your EverBowl has shipped. If you wish to request a cancellation or modification for your EverBowl pre-order before it has shipped, please contact us at talktous@hoomanely.com, and we will review your request.
Shipping charges for your order will be calculated and displayed at checkout. We offer different shipping speed options, such as standard and expedited, where available. Overall, delivery times can range from 1 to 4 weeks, depending on the destination, selected shipment type, and mode of delivery. We are pleased to offer shipping for our EverBowl and other eligible products to customers in the United States and India. The estimated delivery time after shipment is approximately 3 to 4 weeks for the United States and approximately 7 to 10 business days for India.
For international orders, please be aware that your order may be subject to import duties, taxes (including VAT), and other customs fees imposed by the destination country. The customer is responsible for the payment of any such duties and taxes. These charges will be included in the product price or shipping cost. Please note that these charges can be modified if any changes in the import tax regulations are made by the respective government authorities. Hoomanely reserves the right to update its policies regarding the handling of these charges as necessary. We recommend you check with your local customs office for more information.
When your order has shipped, you will receive an email notification from us that will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available on the carrier's website
For orders of in-stock items, if you haven't received your order within 10 business days of receiving your shipping confirmation email, please contact us at talktous@hoomanely.com with your order number, and we will look into it for you. For EverBowl pre-orders, please refer to the estimated delivery window (as specified above, after shipping begins in August). If you have not received your EverBowl order by the end of this estimated window after receiving your shipping confirmation, please contact us at talktous@hoomanely.com with your order number.
We accept returns up to 7 days after delivery, provided the item is unused and in its original condition. Once your return is accepted, we will refund the full product cost minus the shipping costs for the return. The refund will be processed, and the amount will be credited to your original source of payment or bank account within 7-10 working days from the date we receive and approve your returned item. In the event that your order arrives damaged in any way, please email us as soon as possible at talktous@hoomanely.com with your order number and a photo of the item's condition within 48 hours of product delivery. We address these situations on a case-by-case basis, but we will try our best to work towards a satisfactory solution.
If you have any further questions about your order or our shipping policy, please don't hesitate to contact us at talktous@hoomanely.com